OmniVu

OmniVu is an intuitive and well-managed APP platform offering reliable, well-organized information and complete customer service experience, all at one place, such as: chatting with customers, sending notifications, view outage info, assets tracking update, billing details, customer search, ticket creation, etc.

Chatbots can handle conversation with customers, reducing human intervention and streamlining the communication processes within organizations. Also answering FAQs and option to transfer to an Agent.

Integration with ANY platform, we use AI and NLP technology to unify and optimize customer engagements, process flows and information access with.

Omni Channel – 24x7, we offer a wide range of channels with SMS, web portal, mobile, IoT, Alexa, Google Home for end users to access products and services.

It helps to create and assign tickets, prioritize, track progress till closure. It can integrate with SMS, Email and online interface to easily create and prioritize tickets.

Users can track orders, search customer details, send notifications, chat with end users, view training videos and follow up on tickets.

Scalability, high performance engine designed for small to large enterprises.

Sending notifications through Marketing templates and mass messages, businesses can reach to prospects and leads for promotional info, offers, warranty, surveys, follow-ups, upsell, product review, feedback and events.

View and offer training or marketing videos for users on the phone

Create, Update and Manage User Communication Preferences

Build customized assessments to get customer’s feedback and surveys.