SAM Mobile

SAM mobile is an application designed for providing service personnel and service engineers with a central, portable and flexible solution for tracking and maintaining service requests, job status, job updates, customer addresses, contact information, and stock / job parts usage.


The SAM mobile application, works in conjunction with SAM Service Manager, it ensures that service engineers work smarter and faster with real time access to up to date information about their work schedules, helping them to achieve better customer satisfaction by providing immediate response for service jobs.


The application is designed with field technicians and engineers in mind, it provides a simple interface with consistent access regardless of internet connectivity. Sam mobile simplifies the process of job scheduling and empowers engineers and technicians to successfully complete complex work orders, and present service reports for customer signature. Engineers can also provide dynamic pricing of labour, parts and products in the field and much more.


The application works both online and offline through a data connection such as WiFi and 3G/4G mobile data services. Support Personnel's would receive customer support requests and their scheduled jobs directly to their mobile device, Service Personnel running the SAM Mobile application on their respective tablet/phone would synchronize with the central database, and download customer records, job schedules and stock/part details respectively.

SAM Mobile can work offline, it does not require a data connection, once the application is synchronised with the server, Job statuses and job updates can be updated at the mobile device, the updated information is held locally, until the details can be sent back to the central database via synchronization.