Pingueen

A multi-user communication platform dedicated to SMEs to organize and manage all requests from customers, suppliers, employees or citizens who contact your company anytime, anywhere, through the channel
most used messenger, WhatsApp.


FUNCTIONALITY - WHY PINGUEEN?

- A single WhatsApp Business number for your entire company: assign chats with customers to your collaborators automatically or manually based on their skills and availability.

- Easily manage chats and activities based on their progress. You automatically use custom and pre-filled WhatsApp message templates so that your customers are always up to date.

- Receive and schedule orders, appointment bookings and assistance interventions in real time. Notify your customers with automatic reminders up to one hour before the event.

- Enter the days and times of your business to stay in touch with your customers even when you are not immediately available.

- Send and receive multimedia messages to share images, documents or hyperlinks.

- All information on customers, chats and activities is easily organized and searchable to allow you to provide targeted and fast answers. With History, you can check the details of previous activities.

- Analyze data on interactions and activities requested by your customers. Follow the monthly trends to understand the behavior of your users.

- Publish the link "Click to chat" of WhatsApp on your site and on social channels to immediately start talking with your customers. Insert the QR Code on business cards, catalogs, flyers.


Pingueen integrates, in addition to the SMS service, the WhatsApp Business instant messaging service through the use of the WhatsApp Business API, made available by a certified Facebook partner provider.
Would you like to know more? Our team is at your disposal to provide you with all useful information. Contact us at sales@pingueen.it or send us a WhatsApp message at +39 334 9836441.