MYGENESYS

MYGENESYS is a mobile application developed to facilitate retail service, allowing sellers to communicate with customers through WhatsApp, without the need to have direct access to the customer's phone. The application integrates with Genesys Cloud queues, allowing an administrator to manage all interactions through the Genesys platform.



Application features:
1. Centralized management: The application allows the administrator to have a complete view of all ongoing interactions, including conversations, queue and message history.
2. Personalized service: Sellers can respond to customer messages quickly and efficiently, offering personalized and responsive service.
3. Response automation: It is possible to configure automatic responses to frequently asked questions, speeding up service and providing consistent information to customers.
4. Interaction Log: All conversations and interactions are logged and stored in the Genesys Cloud, allowing a complete view of the customer's history.
5. Integration with Genesys Cloud: The application integrates seamlessly with Genesys Cloud, allowing interactions via WhatsApp to be managed within the platform, along with other communication channels.



Benefits of MYGENESYS:
1. Ease of Communication: Sellers can communicate with customers efficiently and conveniently using customers' preferred communication channel – WhatsApp.
2. Agility in service: The application allows for quick and accurate responses, ensuring agile and satisfactory service.
3. Complete Logging and History: All interactions are logged and stored in the Genesys Cloud, making it easy to track customer history and provide consistent, personalized service.
4. Centralized control and management: The administrator has full control over interactions, being able to manage queues, assign tasks and monitor the performance of the service team.



MYGENESYS is an efficient and practical solution for retail service, offering fluid and centralized communication between sellers and customers through WhatsApp, integrated with the powerful features of Genesys Cloud.

Privacy policy: https://proa.ai/politica-de-privacidade/