C-Board

C-Baord is a wallboard application designed to take the daily, interval and instantaneous data of operations on the Avaya and Genesys power plant system simultaneously from the plant and display it to the operation team on one screen. Thanks to the product's iOS and Android mobile application, all data can be tracked on mobile.
C-Board can display data such as number of incoming calls, number of calls answered, number of calls missed, percentage of answer. C-Board displays graphs of incoming and answered call data based on intervals and cumulatively. C-Board Instantly shows the status of the team (meal, break, avail, talk, etc.). It also shows the performance values ​​of the operation (AHT, OCW, ASA, Qcall) instantaneously.