Aspect WFM Mobile Enterprise APP
Aspect Workforce Management Mobile provides immediate access for agents to Aspect Workforce Management directly from a tablet or smart phone device. Empower agents to self-manage schedules remotely, and provide tools to track schedules, agent requests, as well as intra-day performance statics "on the go".
Agent Functionality:
- View individual agent schedule data
- View existing and add new Workforce Management Exception Requests
- View personal account balance data
- View agent productivity statics
- Ability to receive push notifications
The Enterprise Edition includes the ability to receive notifications.
* Additional services and installation required for this functionality.
*The application requires the ability to access an internet connection to receive push notifications as well as any other activity and functionality (view schedules, make requests, etc.)