Rhino

Rhino is an online support software that lets end users get assistance immediately via channels like email, phone, chat and website. this is developed by Invia to enrich the customer experience of the end-users.

Key Features
• Raise new Service Incidents and Service Requests
• Access relevant knowledge base articles
• Never miss an update with push notifications
• Update and close existing services

Rhino replaces the manual tasks that a customer would do themselves with automated workflows. The flow on effect is that the customer can now focus on being more efficient in running their business while Rhino manages the mobile fleet services with end user support help desk. It offers a single point of contact for all of your mobile service requests and provides proactive and faster resolutions for the more common carrier requests.