City Laundry On Demand APP
WHY US? THE DIFFERENCE
What makes City Laundry different is that machines are cleaned between every use in our five-star facility; Quality control and cleanliness is a top priority. At City Laundry, your laundry will never interact with items from other customers. If you are not 100% satisfied, we will re-clean your laundry free of charge. We care about your experience and are responsive and committed to customer support.
EXPECT
1. Transparent pricing. No hidden fees or surcharges.
2. Friendly customer service.
3. Free pick-up and delivery.
4. Gift Card options.
5. Updates on the status of your laundry.
6. Convenient, cashless payment. All major credit and debit cards accepted.
7. No more laundry days!
WHY ORDER LAUNDRY SERVICE?
1. Your clothes will receive high-quality cleaning from masters in the craft of clothing care.
2. Your items will be checked for stains that need treatment and items that don’t belong like pens, papers and gum.
3. Your items will be returned clean and neatly folded.
4. You help the environment by saving water with our high-efficiency washers.
NOT HOME? CONTACTLESS PREFERENCE? NO PROBLEM.
With our City Laundry drop service, your laundry can be left on your doorstep or dropped at your apartment concierge per your instruction.
SUBSCRIPTIONS
City Laundry’s wash and fold subscription service offers even more convenience, no service fees, free next day delivery and is set by monthly discounted poundage. You can save up to 25% by signing up for monthly individual or family plans.
HOW IT WORKS
1. Start by Scheduling a pick up using your iPhone or iPad app. Simply add items to your shopping cart, add any special instructions, select a pick-up and delivery window and that’s it! You can list special care instructions for each and every item you add to your shopping cart should you desire. Have delicate items that you don’t want dried? No problem! Do you want fabric softener on your towels? No problem! Whatever you want, just let us know—we’ve got you covered.
2. Next, you will receive a text message and email notification when a City Laundry driver is on their way for pick up and within approximately thirty minutes or less from your location. Not only will you receive notification, you can track your City Laundry driver’s progress on Google Maps in real-time, block-by-block. City Laundry saves you time.
City Laundry will pick up directly from you at your door, your doorman if available or anywhere on your property. Simply let us know where your bag(s) will be, it’s that simple.
3. Back at our facility, every customer’s laundry is looked after separately and diligently by our team of specialists which take great care to preserve the quality of your garments and other items. Our sophisticated order processing system alerts our team of any special instructions that you noted when placing your order. All garments and other items are handled with care. Weight is taken upon arrival and confirmed when laundering is complete to ensure that all of your items are accounted for.
Upon completion of your order, our team will pack your clean laundry in a City Laundry bag, which we provide for free.